Privacy Policy
Effective date: March 1, 2026 · Last updated: March 2026
DomaGuard (“we,” “us,” “our”) operates the domaguard.com website and associated mobile experiences. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your information.
1. Data We Collect
- Account information — name, email address, password, state of residence, and insurance type when you create an account.
- Quiz and assessment responses — answers to our home-safety quiz and assessment questionnaires.
- Home media — photos and videos you capture through our guided home-scan flow.
- Health records — if you choose to connect your MyChart or other FHIR-enabled health portal, we receive the clinical data you authorize via OAuth.
- Usage data — pages visited, feature interactions, device type, and browser information collected through PostHog analytics.
2. How We Use Your Data
- Home safety assessment — processing your quiz answers and home media to generate a personalized risk report.
- Clinician review — presenting de-identified home data to licensed clinicians who review assessments and create modification plans.
- Benefits filing — preparing insurance pre-authorization requests and benefits applications on your behalf, with your explicit consent.
- Product improvement — analyzing aggregated, de-identified usage patterns to improve our service.
- Communications — sending you assessment results, status updates, and service-related notifications.
3. What We Do NOT Do
- We do not sell your personal data to anyone, ever.
- We do not use your data for advertising or behavioral targeting.
- We do not share your information with third parties without your explicit consent, except as required by law.
- We do not use advertising cookies or third-party tracking pixels.
4. Home Media Privacy
Your home photos and videos are treated with the highest level of care. Frames that may contain personally identifiable content (faces, documents, screens) are automatically redacted before storage. We do not retain raw, unprocessed video. All stored media is encrypted at rest and in transit. You can request deletion of all home media at any time.
5. Health Data
If you connect your health records through MyChart or another FHIR-enabled portal, data access is patient-authorized via standard FHIR/OAuth flows. You control exactly what data is shared and can revoke access at any time.
DomaGuard is a direct-to-consumer platform. As such, consumer health data we collect is governed by the FTC Health Breach Notification Rule (HBNR) and applicable state consumer health data privacy laws, rather than HIPAA. We maintain security and privacy standards that meet or exceed regulatory requirements.
6. Data Retention and Deletion
We retain your data for as long as your account is active or as needed to provide our services. Assessment reports and clinician-reviewed documents are retained to support ongoing benefits claims and future reassessments.
You may request deletion of your account and all associated data at any time by contacting us at privacy@domaguard.com or through your account settings. We will process deletion requests within 30 days, subject to any legal retention obligations.
7. State-Specific Rights
California (CCPA/CPRA)
California residents have the right to know what personal information we collect, request its deletion, opt out of the sale of personal information (we do not sell your data), and request correction of inaccurate data. To exercise these rights, contact privacy@domaguard.com.
Washington (My Health My Data Act)
Washington residents have specific rights regarding consumer health data, including the right to know what health data is collected, the right to withdraw consent, and the right to deletion. We obtain affirmative consent before collecting or sharing consumer health data as required by this law.
8. Security
We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), role-based access controls, and regular security audits to protect your data. Access to personal data is limited to personnel who require it to provide our services.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: privacy@domaguard.com
Mail: DomaGuard, Inc. — Attn: Privacy, PO Box 1234, San Francisco, CA 94101